Refund Policy

Our refund policies are designed to be transparent, fair, and aligned with airline rules.

1. General Refund Policy

Refund eligibility depends on the fare rules set by the airline at the time of booking. Some discounted fares may be non-refundable, while others may allow partial or full refunds with applicable fees. TicketMyTime ensures that all refund conditions are clearly communicated before booking confirmation so you can make informed decisions.

2. Cancellation Policy

If you choose to cancel your booking, refund eligibility will be determined based on airline policies. Cancellation requests must be submitted as early as possible to maximize refund potential. In some cases, cancellation charges or service fees may apply depending on the fare type and timing of cancellation.

3. Airline-Initiated Changes or Cancellations

If an airline cancels or significantly changes your flight schedule, you may be eligible for a full refund or alternative travel arrangements. Our team will assist you in coordinating with the airline to ensure you receive the best possible resolution, including rebooking or refunds.

4. Refund Processing Time

Once a refund request is approved, processing times may vary depending on the airline and payment method used. Typically, refunds are processed within 7–14 business days, but in some cases, it may take longer. TicketMyTime will keep you informed throughout the process.

5. Service Fees

In certain cases, service fees charged by TicketMyTime may be non-refundable. These fees cover consultation, booking assistance, and administrative services. Any applicable fees will be clearly stated at the time of booking.

6. Non-Refundable Tickets

Some promotional or discounted tickets are non-refundable. However, even in such cases, you may be eligible for future travel credit depending on airline policies. Our team will guide you on available options to minimize any loss.

7. Refund Method

Refunds are processed using the original payment method whenever possible. If the original payment method is unavailable, alternative arrangements may be provided in accordance with airline policies.

8. Special Circumstances

In cases of medical emergencies, bereavement, or other exceptional situations, refund policies may vary. Supporting documentation may be required, and we will work with airlines to provide the best possible outcome for your situation.

9. Contact Us

If you need assistance with a cancellation or refund request, please contact our support team:

📞 +1 (899) 793-6834
📧 info@ticketmytime.com